Aged / Open Remote Deposits Troubleshoot

Purpose

This SOP provides guidance on how to address aged/open remote deposits.

Procedure steps

If a deposit is prepared, but status does not display as "Perfected" within three (3) calendar days, the deposit was not successfully transmitted to the bank account and needs to be addressed.

The user will see the open deposit either in the Aged Open Deposits tab, or in the Deposit tab by searching for All Open Deposits in the dropdown. Additionally, there will be a message when the user tries to create a new deposit informing of open deposits.

1. Click the Aged Open Deposits tab and choose the deposits you want to edit, transmit or delete. You may only transmit balanced deposits.

If the deposit is unbalanced, edit the deposit, make the balance corrections, and hit complete.
If the check image is unavailable, the scanner did not properly read the check. In this case, delete the deposit, and re-deposit the check through the scanner.

2. After all deposits have been addressed; the Aged Open Deposits tab will no longer be visible.