HelpDesk Updates - 8/1/24

The HelpDesk has undergone several changes and updates. Please see the attached PDF guide below for detailed instructions.

Here are some highlighted improvements:

Increased Ease of Use: We’ve streamlined the interface to be more intuitive and user-friendly. Navigating through the HelpDesk will now be a breeze! Hospital Partners will have a dedicated “Hospital Teams” folder, while Payroll and IT teams will continue to have their individual folders.
Simplified for End-Users: The new design is tailored for quick and efficient access. You’ll find what you need faster with our dedicated “Hospital Teams” folder.
Fewer Ticket Types: We’ve reduced the number of service request tile icons by 50%, making it easier to categorize and prioritize your requests.