Сheck Scanner Remote Deposit Guide
TABLE OF CONTENTS
Purpose
This SOP provides a quick guide on using the Remote Deposit tool.
Procedure steps
Remote Deposit tool
Remote Deposit is a tool that allows you to have a physical check scanner at your desk. You can scan up to 500 deposit items at a time at your desk which will eliminate trips to the bank. Remote Deposit is available for scanning items and transmitting deposits 24 hours a day, excluding normally scheduled weekly system maintenance.
- Go to CashPro
- From the Menu, select Receipts
- Select Remote Deposit
IMPORTANT: If the Remote Deposit welcome page does not display, check your web browser and ensure your "allow pop-ups" and "trust this site" options are selected. Close the window. The Remote Deposit welcome page should display the second time. If you still encounter any issues, please open a service request through the HelpDesk to request further assistance from the Treasury team.
Installing the Scanner Driver Remote Deposit tool
Before installing your scanner driver, verify that you have local administrator rights to your computer. If you do not have local admin rights, please open a service request through the HelpDesk to request further assistance from the IT support team.
1. Unplug the check scanner from your computer.
2. Click the scanner icon button below that matches your scanner.
3. When prompted, save the driver to your computer Desktop (Windows) or Downloads (Mac) directory.
4. Locate the saved file and install the driver.
- Windows: Click the Download .exe file.
- Mac: Click the Download .dmg driver file to open the Remote Deposit Web Client.
5. When prompted, click Finish (Windows) or Close (Mac).
6. Connect the check scanner to your computer.
7. Click Return.
Making a Deposit
To make a deposit, complete the following:
1. Click Create New Deposit.
2. Select the desired option from the Account Group and Account Number from the drop-down menu.
3. Select Simple for Deposit Type, and then select the desired Clearing Channel.
4. Enter the Number of Items, and then enter the Declared Amount.
Important: A virtual deposit slip counts as an item.
5. Place deposit items in the scanner entry tray.
6. Click Start Capture.
7. Check if the Complete button is blue and white.
- If the Complete button is not blue and white, correct the errors within the deposit.
8. Click OK to transmit the deposit.
Important: Bank of America recommends:
- Storing paper checks in a secure location with limited access.
- Destroying an item using a crosscut shredder after 14 days of when deposit is made (status of the deposit must display "Perfected" confirming check is successfully transmitted to the bank account).
Generating a Report
Your report options display according to the report selected. To generate a report, complete the following:
1. Click Reports.
2. Select the desired report from the Report drop-down menu.
3. Select the desired format from the Type drop-down menu.
4. Select the desired date from the Date Range Type drop-down menu.
5. Select the Start and End Date.
- Images are available for 45 days within the service.
- Supporting data is available for 90 days.
6. Select an Account Group.
7. Select a User ID.
8. Select a Deposit Status.
9. Select Black and White (BW images) from the Images dropdown menu, to include images in your report.
10. Click Create Report.
The report will show as Report Submitted while it is generating and change to Report Ready when you can open it.
11. Click the Display the saved report icon. A system prompt displays asking you to Open, Save or Cancel.
Performing Item Research
The Item Research Query allows you to locate a specific item or deposit. To locate a specific item or deposit, complete the following:
1. Click Research.
2. Select the desired query criteria from the Search Criteria drop-down menu.
3. Enter the required values.
4. Click Search.
5. Select the check box next to the items that you want to save, and then click Add to Stored Results.
6. Click the View icon, to display an item and its deposit.
7. Click the Magnifying Glass icon, to view the front image of an item.
8. Click Create Report, to create a report.
9. Open or Save the report.
Processing Aged Open Deposits
Aged Open Deposits alerts you of any deposits not transmitted for processing and left open for three days or more. Additionally, there will be a message when the user tries to create a new deposit.
To edit, transmit, or delete an Open Aged Deposit details, complete the following,
1. Click the Aged Open Deposit link or tab.
2. Click the Edit icon.
3. Make changes as needed. After all deposit changes are made, the Aged Open Deposits tab will no longer display.
Accessing Support
A number of support options are available within CashPro® Remote Deposit. Support options include Help Tips and Technical Support.
Accessing Tips
To access Help Tips, complete the following:
1. Go to CashPro.
2. From the Receipts tab, select Remote Deposit.
3. Select Hide Tips or Show Tips. Tooltips display when you hover over a button or field.
Technical Support
For questions regarding scanners or software, you may contact CashPro Technical Team directly at:
- 1.888.589.3473 / Option 2 (toll-free)
- 1.925.587.2340 / (outside the United States)
Or please open a service request through the HelpDesk to request further assistance from the Treasury team.
Troubleshooting, Login, Authentication, and Scanner Errors
Error
Possible Cause
Potential Resolution
You are unable to login to Remote Deposit
User names and passwords are case sensitive, and passwords must comply with Bank of America's digital certificate guidelines.
Ensure you enter the correct company ID, user name and password as provided with your authentication instructions. Contact the Treasury team - your CashPro Administrator - for further assistance.
You entered an invalid user name or password
User names and passwords are case sensitive, and passwords must comply with Bank of America's guidelines
Ensure you enter the correct company ID, user name and password as provided with your authentication instructions. Contact the Treasury team - your CashPro Administrator - for further assistance.
You entered invalid password information
Re-enter the password information.
Contact the Treasury team - your CashPro Administrator - for further assistance.
The application cannot be accessed
Ensure the correct URL is used
If the problem persists, contact the IT Support team through the HelpDesk for further assistance.
The computer does not detect the scanner or an appropriate driver.
Scanner connections may be loose, the scanner is powered off, or the driver may not be correctly installed.
Ensure port 80 is open.
Check all USB and power connections.
Check that scanner is powered on.
Contact the IT Support team through the HelpDesk for further assistance with reinstalling drivers.
The scanner is not functioning properly
Check to see if any items are stuck in the scanner, clear the path, and try again.
If the problem persists, close the application, restart the scanner manually by turning the power off and then on, and then restart the application. If the problem persists, contact the IT Support team through the HelpDesk for further assistance with reinstalling drivers.
The laptop computer fails to detect the scanner.
This error occasionally appears if the scanner is plugged into the USB port on a laptop computer's docking station
Be sure that the scanner is plugged into the USB port on the computer, and not into the USB port on the laptop docking station. Docking stations can cause irregular behavior with the scanner operation and should be avoided.
It takes a long time to initialize the scanner each time I want to begin scanning
The scanner takes several seconds (10- 15) to initialize when it is powered up and the initial items are scanned.
If you anticipate multiple scanning sessions, you may close the CashPro Remote Deposit application after you have completed the first session, but you may wish to leave the scanner powered on (the status LED should remain green). Subsequent scanning session will initialize much more quickly.
Two items have been scanned simultaneously
Items have inadvertently stuck together.
Delete the 'piggyback' items, remove any substance that may cause them to stick together, and rescan.
Item appears to be stuck in the scanner
Remove the center cover from the scanner, clear any stuck items, replace the center cover, and then follow the scanner jam recovery process.
If the problem persists, clean the scanner's document track. If unable to re-process items, contact the IT Support team through the HelpDesk for further assistance.
The scanner has jammed, I cleared the hopper, but still cannot scan
The recovery process was not completed.
It is important to fully recover the scanner jam by clicking “recover”, take the checks out of the scanner, click restart scanner by going to start> programs files> remote deposit web client> restart, wait for the deposit item list to appear prior to loading additional items
I deposited items drawn on Canadian financial institutions into my Canadian domiciled accounts and I am getting an Invalid Currency error message.
The deposit contains both Canadian (CAD) dollar items drawn on Canadian banks, and U.S. (USD) dollar items drawn on Canadian banks
Review the MICR data of the checks. The routing transit is determined Canadian when the MICR contains this format, nnnnn-nnn; the dash symbol in between the values will always exist in Canadian items. There will also be a 45 in the MICR after the account # symbol if the item is in US dollars.
Department
Finance, Treasury
Responsibility
Hospital Manager